We're Here When You Need Us Most

We know that making a claim usually means something’s gone wrong — and that can be stressful, disruptive, and often emotional. Whether it’s damage to your home, a business setback, or something unexpected on the road, we understand how unsettling it can be.

Insurance exists to help put things right — to get you back to where you were before the loss. And Turbo is here to help make that happen, as smoothly and fairly as possible.

Our job is to advocate for you, explain the process, and take care of the paperwork — so you can focus on what matters most: recovery, repair, and peace of mind.

If you're unsure whether your situation is claimable or just want to talk it through, don’t hesitate to reach out. We're only a phone call or message away.

Start Here: Notify Us of a Claim

When something goes wrong, we’re here to help. Turbo Insurance acts as your advocate, working with insurers to make sure your claim is lodged correctly, handled efficiently, and settled fairly.

We don’t process claims directly — but we’ll make sure it gets to the right place, with the right information, and we’ll stay involved every step of the way.

What to Do When an Incident Happens

  1. Stay Safe
    Prioritise safety for people and property. Call emergency services if needed.

  2. Prevent Further Damage
    Take steps to limit further loss — e.g. turn off water, secure the scene, or relocate valuables.

  3. Collect Information

    • Take photos or video of damage

    • Record what happened (who, what, where, when)

    • Keep any receipts or reports (e.g. police, fire, repairs)

  4. Notify Turbo
    Use the form below or call us directly. We’ll guide you through next steps and lodge your claim with the insurer on your behalf.

Best Practices for a Smooth Claims Experience

  • Act quickly: Notify us as soon as possible after the event. Some policies have time limits

  • Document thoroughly: Photos, video, receipts, valuations and formal reports strengthen your claim.

  • Don’t discard damaged items until authorisation—unless they’re unsafe.

  • Keep everything organised: Use a diary of emails, calls, assessor visits, and claim numbers.

  • Stay cooperative: Most policies require cooperation with our assessors and investigators. Refusal may result in declined claims or recovery of payments.

  • Follow up politely but firmly: If waiting beyond expected timeframes (e.g. if not heard back in 10 working days), ask for updates or escalate.

  • Use Turbo’s advocacy: If you face delays or denials, Turbo can help with internal escalation or liaise with external resolution services.