We're Here When You Need Us Most
We know that making a claim usually means something’s gone wrong — and that can be stressful, disruptive, and often emotional. Whether it’s damage to your home, a business setback, or something unexpected on the road, we understand how unsettling it can be.
Insurance exists to help put things right — to get you back to where you were before the loss. And Turbo is here to help make that happen, as smoothly and fairly as possible.
Our job is to advocate for you, explain the process, and take care of the paperwork — so you can focus on what matters most: recovery, repair, and peace of mind.
If you're unsure whether your situation is claimable or just want to talk it through, don’t hesitate to reach out. We're only a phone call or message away.
Select the category that best describes your claim — you can add detail in step 3.
Best Practices for a Smooth Claims Experience
Act quickly: Notify us as soon as possible after the event. Some policies have time limits
Document thoroughly: Photos, video, receipts, valuations and formal reports strengthen your claim.
Don’t discard damaged items until authorisation—unless they’re unsafe.
Keep everything organised: Use a diary of emails, calls, assessor visits, and claim numbers.
Stay cooperative: Most policies require cooperation with our assessors and investigators. Refusal may result in declined claims or recovery of payments.
Follow up politely but firmly: If waiting beyond expected timeframes (e.g. if not heard back in 10 working days), ask for updates or escalate.
Use Turbo’s advocacy: If you face delays or denials, Turbo can help with internal escalation or liaise with external resolution services.